Terms and Conditions
A prepayment of 50%, is required when your reservation is made. The remainder of your balance is due 14 days prior to your arrival (45 days prior on monthly reservations).
METHODS OF PAYMENT: We accept Visa, MasterCard, American Express and Discover credit cards. Other acceptable methods of payment include personal check, cashier’s check, certified check and money order. Make checks payable to One Cow Management, LLC. Please remember to include your reservation number on your payment. Checks will not be accepted if you are within 15 days of arrival. All payments must be paid in U.S. dollars. There is a $25 handling fee for all returned checks.
GUEST SECURITY DEPOSIT FOR DAMAGES: Guest agrees to provide a valid credit card account to be held for the purposes of a Security Deposit. One Cow Management and its entities shall conduct a Check-Out inspection of property after each guest departure. Should damages be evident during the inspection, Guest authorizes Agent to charge Guest’s credit card for any damages, including but not limited to excessive cleaning or any unnecessary service calls that occur during the Guest’s occupancy. If the Guest’s credit card is charged, a receipt and documentation will be sent to Guest within 45 days of departure.
CANCELLATION POLICY: If you cancel your reservation before 30 days of your arrival you will receive a full refund minus $250 processing fee, or 4%, whichever is greater. If you cancel between 30 days and 14 days of your arrival you will forfeit your prepayment. If you cancel 14 days or less of your arrival date you will forfeit the full amount of your rental. There will be no refunds for early checkouts, no-shows, or inclement weather. Travel insurance can be purchased and is highly recommended for all reservations.
MONTHLY RENTALS: A 50% prepayment is due at time of reserving. Cancellation of a monthly rental 180 days prior will incur a cancellation fee of $250. If you cancel between 180 days and 45 days prior to arrival you will forfeit the 50% prepayment. If you cancel 45 days or less of your arrival, you will forfeit the full amount of your rental. Final Payment is due 45 days prior to arrival on monthly stays. Cancellations or changes in your dates and/or rental property must occur prior to the cancellation period. There will be no refunds for early checkouts, no-shows, or inclement weather. Travel insurance can be purchased and is highly recommended for all reservations, especially on monthly rentals.
TAX: A Sales and Use tax totaling 8% is added to all reservations unless the guest stays over 30 consecutive days. This waiver of tax is applicable only to the rental rate, and all taxes associated with fees will still be charged to the guest.
RENTER AGREES: To be responsible for any intentional damage or negligence resulting in damage to the premises, including damages to the furnishings and household items, which occur as a result of your occupancy, excluding normal wear and tear. An additional cleaning charge may be incurred if upon departure the property is inspected and found to require more than the normal check-out cleaning. Agent or owner will not be liable for any damages to your property, nor liable for any accident that may occur to you during your occupancy in or on the property. Owner or Agent may re-enter premises at a reasonable time for the purpose of making repairs or for routine maintenance. Owner or Agent is not responsible for articles left on premises. All properties are non-smoking. We make every attempt to make sure the home you’ve rented is in good working order when you arrive. If you do encounter a maintenance problem in the home, it will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment. At the time of this publication, all home amenities are accurate to the best of our knowledge. Furniture and accessories are subject to change as owners may update their properties.
CHECK-IN: For your convenience, we mail out your door code, car passes, directions and arrival information prior to your arrival date. We must receive your signed rental agreement before we can mail out your keys and car passes. CHECK-IN is anytime after 3:00pm - CHECK-OUT is by 11:00am on the day of departure. Renter agrees to scheduled arrival and departure times. We make every effort to ensure your property is ready by 3:00pm but we cannot guarantee it.
GUEST: Guest understands that should the property become unavailable for guest’s use through the sale of the premises or other disposition, owner occupancy of premises or other circumstances beyond the reasonable control of the rental agent.
TRAVEL INSURANCE: Protect your travel investment. When you purchase trip cancellation insurance you protect your travel investment if an unforeseen event such as illness or mandatory hurricane evacuation should occur. Trip cancellation insurance must be purchased with or no later than your final payment. f
WEATHER REFUND POLICY: No refunds will be issued for any situation arising from any weather events including evacuations without Travel Insurance coverage. Any refunds through Travel Insurance is subject to issuing companies terms and polices and are not determined by One Cow Management. No refunds will be given for cancellation or interruption of your stay due to other inclement weather.
PETS: Our accommodations are "pet-friendly,” but is left to discretion of the rental agent and will be determined ahead of time. A $225 fee will be added to the base rate of your property. If pet related damages are found upon your departure, any costs for remedy will be assessed upon notification.
TELEPHONES & INTERNET: Nationwide long distance is provided during your stay at no additional charge. For calls to Alaska, Hawaii, Puerto Rico, and Canada, please use either a cell phone, calling card or credit card. All properties are equipped with Wireless Internet. Instructions are posted in each property.
PROHIBITED VEHICLES: There is limited clearance as you enter the property. Most passenger vehicles are acceptable, but if you have any concern please contact the rental agent.
GARAGES: Garage use is limited to sports equipment. Only vehicles rented with the property are to stored in the garage.
FIREPLACE: All fireplaces are propane use only. The only wood-burning fires are away from the home in designated firepits.
LOST AND FOUND: Lock all doors when you leave your accommodations. Do not leave money or valuables unattended in the property; neither Agent nor the owner will be held accountable or liable for any thefts. Items left behind will be returned only upon request, and there will be a minimum charge of $25 for shipping items.
REPAIRS: Even the best or newest equipment occasionally malfunctions and cannot be guaranteed 100% of the time. One Cow Management, LLC uses the best maintenance personnel available. Problems are corrected as soon as possible. Agent or an authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises. Refunds will not be issued due to malfunctioning equipment or other guest dissatisfaction.
USE: Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event such as weddings, receptions, “parties” or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit. If Guest misrepresents an event to the Agent (said misrepresentation to be determined by the Agent), the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and that the Guest will not be entitled to any refund.
RENTER: Renter understands that we will accept families, married couples, and responsible adults 25 years of age or older. One Cow Management, LLC does not rent to high school, college individuals or groups. The person signing the rental agreement must occupy the premises the entire length of the reservation. Each rental is limited to the number of people indicated on your reservation. Prior arrangements must be made with our office if any items will be mailed or shipped to you during your stay.
HOT TUB: Hot tubs are cleaned after each stay. In the interim, a skimmer net has been provided. Please contact the rental agent if there are any issues/concerns. There will be a charge for an extra cleaning.
RELEASE AND WAIVER OF LIABILITY: I understand that swimming is an inherently dangerous activity, which can result in illness, serious bodily injury or death. I further understand that I and my entire family and all of my guests are being permitted to use the hot tub/spa/pool at the property we are renting and that we are aware we are swimming at our own risk. I, on behalf of myself and my entire family and all of my guests, do hereby release and forever discharge One Cow Management, LLC and all owners of said property, from and against any and all liability or responsibility for claims, damages, causes of action, or other suits, whether based in law or equity, or in tort or contract for any illness, bodily injury, personal injury, death or as a result of the use of the hot tub/spa/swimming pool or on the premises on which said pool is located. By signing this rental agreement you are agreeing to a release and waiver of liability concerning any and all injuries, illness or death which occur during your stay at any of our properties and also while you or your family or guests are being permitted to use the swimming pool at the home or villa complex where you are renting and that you swim at your own risk.
INDEMNIFICATION OF AGENT BY GUEST: Guest agrees to indemnify and hold Owners of Dwelling and Agent, its employees and Agents, free and harmless from any claim or liability for any loss, damage or personal injury sustained by a Guest or any Guest invitee when using the Dwelling, the pool/hot tub, or any other amenities related to the Dwelling
**Information on this website is accurate to the best of our knowledge. We are not responsible for any typographical errors on the website or in our catalog.